Frequently Asked Questions
Can I swim in your mermaid tails? +
Yes! Our tails are designed for real swimming, not just photoshoots. Pair your tail with a monofin for underwater propulsion, smoother movement, and safer swimming.
Do I need a monofin? +
Yes — a monofin is required for underwater propulsion, smoother movement, and safer swimming.Monofin is sold separately.
How do I choose the right size? +
Check the size chart in the product photos.For best results:
Measure with legs and feet together
Keep the tape snug, not loose
Ask someone to help you measure
Compare your size to our size chartIf between sizes, size DOWN
How can I safely swim in a mermaid tail? +
This product is designed for swimming use with a monofin. Improper use may result in injury.
• We highly recommend taking mermaid swimming courses first if you have never used a mermaid tail before for safer and easier learning.
• Recommended for confident swimmers, certified mermaids, or with proper supervision.
• Never swim alone.
• Swim only in safe, controlled environments.
• Avoid waters beyond your skill level.
• Swim in lifeguarded areas whenever possible.
Recommended monofins:
Mahina MerFin, FINIS Shooter Monofin, or Adult Mermaid Linden Monofin.
Do you offer custom sizing? +
Yes! We offer custom sizing for mermaids who need a more personalized fit. Check product pages for the measurement guide. Please provide accurate measurements in centimeters (CM).
How long does production take? +
Production times vary depending on the product. Fabric tails usually take 2–4 weeks, while silicone tails may take around 4 months before shipping.
Do you ship internationally? +
Yes 🌍 We ship worldwide so mermaids around the world can experience Salvus Mermaid creations.
What payment methods do you accept? +
We accept PayPal, credit card payments via PayPal, GCash, and bank transfer.
Can I cancel my order? +
Orders may only be canceled within 24 hours after purchase. After this period, cancellations are no longer possible as most items are made-to-order.
Do you accept returns or exchanges? +
Due to the custom and made-to-order nature of our products, returns and exchanges are not accepted.
How do I care for my mermaid tail? +
Rinse your tail with fresh water after every use, hand wash gently with mild detergent, and hang dry in shade. Avoid rough surfaces and excessive heat.